We do our best to get your beautiful gems to you as soon as possible. Learn more about our policies here. All shipping timelines here are estimates and can vary
All orders ship from the KSA . We ship to every city that in the Kingdom of Saudi Arabia .
For orders in the Saudi Arabia Kingdom , there will be no charges inside Riyadh . For all orders Outside Riyadh the costs is 35 Riyals .
Orders shipped in Less than 5 days .
As soon as your order is processed and packed beautifully by us we will email you a tracking number.
Sometimes things don't go exactly as planned. Here is how we make sure you always get what you pay for.
If your jewelry arrived damaged please email us at : emeraldgeodestore@gmail.com and we will happily exchange it for a new piece.
At this time, we only accept exchanges. We do not accept returns. We are happy to give you an exchange within 7 days of purchase. We do not provide a pre-paid shipping label for returns. If you are not satisfied with your order, please email us at : emeraldgeodestore@gmail.com
Emerald is not responsible for items that are lost by the mail carrier or by any shipping service.
If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.
Having trouble checking out. Read below
Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.
Please email : emeraldgeodestore@gmail.com or DM us on Instagram. We'll get back to you within 48hrs
No. Unfortunately, we are unable to make price adjustments once orders have already been placed.
